Serving NYC, Bronx, New York City, Brooklyn
I am writing regarding a sump pump maintenance today (01/21/17) performed by Collin Peare. He did an excellent job, so I decided to complete this survey. He also helped me with some concrete lifting information. I would like to thank Collin for his dedication and performance.
The work crew over seen by Foreman Victor Leon was very good. Victor himself was very professional, friendly and appeared to work extremely hard. Yet, he was always free to answer any question I presented. We were overall very happy with the neat and organized manner they worked. Victor and I even had a few laughs, he is a very likeable guy who knows his job!
The sump pump installed by Quality 1st Basement was the perfect solution for a minor flooding condition in the rear of my basement.
My only criticism would be the fact that a third party plumber is needed. Since the system is nothing without plumbing, I really believe that you should have a plumber on staff to do this work. The plumbing cost are prohibitive, and any problems with the plumbing unfairly reflects negatively on your business. I was so happy with everyone on your staff but the plumber that was recommended by your sales person, not so much.
Overall the experience was very good and highly professional.
My phone calls were either answered or responded to promptly - the salesperson was responsive and well informed, fantastic documentation was provided to describe the service and products, communication was very easy - the crew showed up on the scheduled date and the install went very well. Cleanup was particularly impressive. Overall, a very positive experience - I'd highly recommend.
Rick could not have been more friendly, more helpful, or more informative.
Nick Biris and Jesus Alvarez were impeccable!