Brenda Sanchez from Quality 1st Basements

Title: Customer Service Manager

Hometown: Edison, NJ

Brenda Sanchez from Quality 1st Basements

Meet Brenda! She is our Customer Service Manager, responsible for making sure your first interaction with Quality 1st is exceptional. Her team is here to provide you with an appointment with one of our very skilled and trained professionals, our System Design Specialists. Her team will be able to answer any questions or concerns you have prior to your appointment.

” Customer Care is very important to me. I want to make sure my team treats our customers the way I would want to be treated on the phone and that is kindly and respectfully. We understand that when a homeowner is calling us, they have a problem and they aren’t always sure what type of solution they need. My team and I reassure them that they called the right place and we are here to help. The relief we hear in their voice after we schedule their appointment makes us feel good to know that this homeowner is one step closer to peace of mind in their home again.”

In her spare time, Brenda enjoys quality time with her daughter, Natalie and her mother.